ENTERPRISE
built for production scale and procurement review
Who this tier is for
Enterprise exists for teams running fingerprint.dev as load-bearing infrastructure — risk engines that have to decide in milliseconds, growth stacks that price every channel off our attribution data, auth flows that gate millions of sessions a day. If a one-line outage shows up in your incident review, you're in this bucket.
Self-serve Pro is the right answer for most teams up to a few million identify calls per month. Past that, the friction stops being about price and starts being about contracts, response time, and the difference between a status page and a person.
Compliance & legal
Signed Master Services Agreement instead of click-through ToS.
Custom Data Processing Agreement with EU, UK, and California addenda.
SOC 2 in progress. Current scope and timeline shared on request.
Negotiated indemnification and liability caps.
Annual third-party penetration test results available under NDA.
EU-only or US-only processing on request.
Volume & commercial
Custom volume pricing below the Pro tier's $0.40/1k floor.
Annual billing with monthly true-up. Net-30 invoicing.
Committed-use discount in exchange for a minimum annual spend.
Volume bursting allowed without overage penalty.
Service guarantees
99.9% uptime SLA with service credits.
Sub-1-hour P0 response, sub-4-hour P1. Business-hours coverage with after-hours pager for P0.
Dedicated Slack Connect or Teams channel with named contacts.
Named Customer Success Engineer plus quarterly business reviews.
Technical & account features
The following are available to enterprise customers.
SAML 2.0 against Okta, Azure AD, Google Workspace, and other standard IdPs. OIDC optional.
IP allowlisting for API key usage.
Audit log export to your SIEM in JSON or CEF format.
SCIM provisioning for team management on request.
Custom data retention windows — longer for fraud forensics, shorter for compliance.
Separate prod/staging/dev workspaces under one contract, plus a synthetic-traffic sandbox.
How procurement works
30-minute call to size traffic, integration footprint, and compliance requirements.
Run against a slice of production for 2–4 weeks. We pay attention to the failure cases, not the happy path.
MSA, DPA, and order form. Annual or multi-year.
What stays the same
Same hosted API. Same visitor_id contract. Same security posture. Enterprise is a commercial wrapper around the same product — not a feature gate, not a separate cloud.